Operational Facilities Management

Our FM team is uniquely positioned to take a holistic approach to operational efficiency and effective service delivery. By fully understanding the operational needs of your business, we can deliver bespoke solutions. Essentially, we’re the guardians of the workplace, making sure that FM best supports your business and your employees.

Our Approach

We design our operational services around your needs. As a result, you and your teams can focus on what you do best, with the knowledge that you’re working in a safe environment.

FM Helpdesk

We operate our own dedicated Helpdesk to manage and track all operational FM activity. Our Computer Aided FM (CAFM) system Pirana generates data, statistics, and reports so we can monitor, record, and report all maintenance and associated activity.

The Helpdesk is a centralised hub to manage your operational FM

• Call receipt, management, and escalation
• Information management
• Performance reporting and MI
• Incident management
• Planned and preventative maintenance
• Cleaning activity and auditing
• Subcontractor management
• Risk assessment
• Key Performance Indicators (KPIs)